Privacy Policy

Lifestalia Limited is a private limited liability company incorporated under the laws of the Federal Republic of Nigeria, with Registration No: 1972321, as a secure payment processing and loan management company which facilitates payments and loan acquisitions for startups, entrepreneurs, SMEs, merchants, and super Merchants by providing ecommerce, mobile commerce, social commerce invoicing and payments solutions, financial wellness, and employee benefits.

At Lifestalia, we treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction with us. This Privacy Policy describes what personal information we collect, what we do with it and how we protect it.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By continuing to visit our website, mobile application and other Lifestalia customer service points, you accept and consent to the practices described in this policy. If you do not agree to this Privacy Policy, you may not be able to use the Services. By continuing to use the Services or access the Platform, you have given your consent to the collection, usage, storage, processing, and disclosure of your personal information in the manner set forth in this Privacy Policy. This Privacy Policy alongside our Terms of Use and any additional terms apply to your use and access of Lifestalia Services; hence, we strongly advise that you read this Privacy Policy carefully and give your consent to it for easy access of our platforms and a smooth journey with us.

All information we receive from you on our website, app or you give us in any other way are duly stored on our servers. This information is gathered when you voluntarily register for an account with us or log into an existing account, provide information in your account, visit our website or download our app, access our platform or use our services and contact us for customer care services.

The information we collect includes:

• Full name, Age and title.
• Bank Verification Number (BVN) and TIN Number
• Valid Means of Identification (NIN/Drivers License/Voters Card)
• Contacts.
• Text Messages.
• Camera.
• Location.
• Storage.
• Employment details where applicable.
• Residential Address.
• Phone number and email address.
• Device manufacturer and model
• Operating system and installed software applications
• Payment information i.e., card details
• Bank details.
• Information placed on your personal profile (e.g., personal description or passport photograph).
• Related information which we may need to fulfill your request.

You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customizing future services for you, communicating with you and cross-check your identity with third parties, including emergency contacts that you must have provided.

We may retrieve additional Personal Information about you from third parties and other identification/verification services such as your financial institution and payment processor. With your consent, we may also collect additional Personal Information in other ways including emails, surveys, and other forms of communication. Once you begin using our services through your account, we will keep records of your transactions and collect information of your other activities related to our services. We will not share or disclose your Personal Information with a third party without your consent except as may be required for the purpose of providing you with our services or under applicable legislations.

Any personal information provided by you will be used with your consent, for compliance with legal obligations or for the purposes of meeting legitimate interests of Lifestalia.

Your personal information is used in:

• Updating and enhancing Lifestalia's records.
• Creating your borrower profile and processing your loan applications.
• Establishing your identity and assessing applications for our services.
• Administering, Pricing, review and designing our services.
• Assigning you Lifestalia Borrower Ratings.
• Conducting and improving our businesses and improving your experience with us.
• Communicating with you concerning your account transactions and managing our relationship with you.
• Addressing any disputes concerning your account, our services and investigations by law enforcement or regulatory bodies.
• Managing our risks and helping to identify and investigate illegal activity (i.e.), such as fraud
• Contacting you, for example, in instances where we suspect fraud on your account or when the need arises to tell you about recent occurrences in the banking sector or some event(s) of significance.
• Prevention of money laundering or terrorism financing activities.
• Complying with our legal obligations and assisting government and law enforcement agencies or regulators/supervisors.
• Identifying and informing you about other products or services that we think may be of interest to you.
• Any other purpose that we disclose to you while providing services to you.

• Full name and Age.
• Residential Address and employment address.
• Phone numbers
• Email address
• Employment and financial details
• Demographic and lifestyle details.
• Means of Identification and other documents uploaded.

• Decision on your request (including information collected from credit bureaus).
• Details of the loans you have and have had with us and all other transactions.
• Details of when you contact us and when we contact you.
• Other information which we reasonably need to operate your account, grant your applications, and fulfil our regulatory obligations.
• Details of any phone numbers that you call us from and use them to contact you.

Lifestalia’s access to your personal will include but not limited to the information highlighted above as obtained from you, from a credit bureau, from the internet or from any other legal source.

Contacts: This permission allows us to access and obtain your contact list information from your device's address book and save it in our server, including their phone contact names, phone numbers. The purpose of the collection is to build your credit profile by analyzing the phone book and to increase the number of ways to contact you. In addition, this allows you to select your emergency contacts in your loan application, and this information will be used for anti-fraud evaluation. All contact lists are not monitored, stored, or shared with any third parties but rightly maintained and protected on our servers.

Text Messages: this permission allows us to verify your identity and to create credit scoring models to determine the value of loans that can be offered to you. We also use this data for collection and credit reporting purposes as required by law. Mobile Device: This permission enables us to track specific information about your device, such as device name, model number, location, language settings, device identifier, network operator, roaming state, MNC and MCC codes, MAC address and mobile network information, hardware and software information, status, usage habits, unique device identifiers such as IMEI and serial number to uniquely identify the device and to ensure that unauthorized devices do not act on your behalf to prevent fraud, misrepresentation, and identity theft.

Location: The access to your device location will be used to verify your address, make a better credit risk decision, expedite your KYC process, customer risk assessment and scoring purposes.

Camera: Access to the Camera allows for the smooth upload of images or files for easy identification, verification of your personal details and capture of required KYC documents to save time by allowing us to auto-fill important information where necessary.

Storage: All information collected from you will be diligently maintained and protected on our servers.

Calendar Information: This helps us easily set up a loan due date memo for you to assist and provide a quick reminder to repay your loan and prevent default.

We may also collect, use, and exchange your information in other ways permitted by law.

Non-Personal Information Collected By Us: In providing you with quality service, we sometimes collect certain information during your visits to perform certain tasks such as access to our website or conduct research on your behavior on our site to improve our services. We will not disclose your information to any person outside our organization except as described in this Privacy Policy.

When you input your card details on our website, app, or other platforms, we collect your card information, email address, mobile phone number, and address. However, only the masked PAN is stored by us. Our physical and virtual access control measures ensure your card information is kept safe and secure on our servers. We also have cyber security policies and procedures, industry standards including the use of encryption and firewall technologies in compliance with international standards, and we implement periodical security updates to ensure that our security infrastructures follow reasonable industry standards.

Information We Share: We may share the information about you and your dealings with us, to the extent permitted by law, with the following:

• Lifestalia Staff, Affiliated Businesses and Sponsored platforms – We work a lot with other business such as merchants (who we use their payment platform) on our site and apps or other third parties where we have joined offerings. In instances like that, we may share customer information related to those transactions with third parties.
• Third-Party Service Providers, Lifestalia strategic partners and service providers – for the purpose of improving and providing our products and services to you. Your Personal information will not be shared with third parties for their marketing purposes.
• Regulators, External Auditors, Government Agencies/courts – It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer all personal information we collect to the relevant third party.

Information about our customers and their usage of our website is not shared with third parties for their marketing purposes. We do not disclose any information about any user’s usage of our web site except in specific cases, and we do not share information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so.

How We Protect Your Information: We take appropriate technical and organizational measures to prevent loss, unauthorized access, misuse, modification, or disclosure of information under our control.

Your personal information with us remains secure because:

• We use strict security measures and technologies to prevent fraud and intrusion.
• Our Security controls and processes are regularly updated to meet industry standards.
• Our employees are trained to respect the confidentiality of any personal information held by us
• We only reveal the first six and last four digits (masked pan) of your card number when processing your transaction even though we transmit the entire card number to the relevant card company, when transactions are processed.
• We use Role-based access control (RBAC) as an internal security measure, permission to access customers’ data is given to certain roles within the organization.

Where we have provided you (or where you have chosen) a password or security pin that grants you access to specific areas on our site, you are responsible for keeping this password confidential. We request that you do not share your password or security pin or other authentication details with anyone and ensure you sign off when using a shared computer.

Two Factor Authentication: We have added the Two Factor Authentication as an additional layer of security to your account. You will be required to enter a One Time Password (OTP) (a code sent to you to verify directives). Please note that you may opt to disable this feature. In the event you opt out of this feature, despite our strong recommendation, Lifestalia shall not be liable for any loss or damages incurred because of your decision.

Where We Store Your Information: All Personal Information you provide to us is stored on our secure servers as well as secure physical locations and cloud infrastructure (where applicable). The data that we collect from you may be transferred to and stored at a destination outside Nigeria or the European Economic Area (“EEA”) if need be. However, whenever your information is transferred to another location, we will take all necessary steps to ensure that your data is handled securely and in accordance with this privacy policy.

How Long We Store Your Information: In line with regulatory compliance, we retain your data for 7 years or longer where necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative, or operational requirements.

You have certain rights available to you, these include:

• The right to access your personal information held by us. Your right of access can be exercised by sending an email to help@lifestalia.com
• The right to rectify inaccurate or incomplete information.
• The right to remove yourself from our mailing list. For this to happen, you can send an email to help@lifestalia.com or simply unsubscribe from our mailing list.
• Restrict or object to processing of your personal data. We might continue to process your data if there are valid legal or operational reasons.
• Request that your personal data be made available to you in a common electronic format and/or request that such data be sent to a third party.
• Request that your information be erased. We might continue to retain such data if there are valid legal, regulatory, or operational reasons.
• Right to objection or request for restriction.
• Right to object to automated decision making.
• Right to request rectification and modification of Personal Information retained by us.
• Right to request the movement of data from Lifestalia to a third party; this is the right to the portability of data; and
• Right to object to, and to request that Lifestalia restricts the processing of your information.

You may decline to provide your personal Information when we request for same, however, certain services or all the services may be unavailable to you. You may review your account settings and update your Personal Information directly or by contacting us.

Maintaining Accurate Information: Keeping your account information accurate and up to date is very important. If you discover any inaccuracies in your personal information, please promptly update or notify us where applicable, via our official mail at help@lifestalia.com. Where necessary you may be required to provide documentary evidence.

Third-Party Sites and Services: Lifestalia websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details is governed by their privacy practices and Lifestalia will not be liable for any breach of confidentiality or privacy of your information on such sites. We encourage you to learn about the privacy practices of those third parties.

Use of Third-Party Services: Lifestalia uses Third-Party API services and by signing up to this Service, you agree to be bound by the Terms and Policies applicable and/or governing Third-Party content. Links to Third-Party websites and online services that may be contained in this Terms are not owned or controlled by Lifestalia. Therefore, Lifestalia makes no representation and assume no liability or responsibility for, the content, privacy policies, or practices of these third-party Services, or the accuracy, reliability, or correctness of those services

• We have obtained your consent to the processing of your Personal Information for one or more specific purposes.
• The processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract.
• To comply with a legal obligation to which Lifestalia is subject.
• To protect your vital information or of another natural person.
• Performance of a task carried out in the public interest or in exercise of official public mandate vested in Lifestalia.

Social Media Platforms: Lifestalia may interact with registered users of various social media platforms, including Facebook, Twitter, Google+, Linkedin and Instagram. Please note that any content you post to such social media platforms (e.g., pictures, information, or opinions), as well as any personal information that you otherwise make available to users (e.g., your profile) is subject to the applicable social media platform’s terms of use and privacy policies. We recommend that you review this information carefully to better understand your rights and obligations regarding such content.

Privacy of Children: Kindly note that any person under 18 is directed not to use any of our platforms or request for our services as we do not render services to children. If you are under 18, you may use Lifestalia platform with the consent of a parent or guardian only.

Promotional Messages: Lifestalia may sometimes contact you with services that we think may be of interest to you. If you don’t want to receive such promotional materials from us, you can opt out at any time by sending an email to help@lifestalia.com or simply unsubscribe from our mailing list.

Cookies: Cookies are small text files stored on your computer or mobile devices whenever you visit a website, they help us in identifying you as a user and memorizing your preferences to tailor your experiences while on our site to help us analyze our website traffic. Lifestalia uses cookies to improve your experience while on this site, help us understand your user experience and to discover what content is most applicable to you. Cookies also allow our servers to remember IP addresses, date, and time of visits, monitor web traffic and prevent fraudulent activities. The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons.

Privacy Policy Changes: We shall update, modify, or amend our Privacy Policy as our technology evolves and as required by law. Accordingly, this policy may be revised as at when due to reflect the legal, regulatory, and operating environment and such revised versions will automatically become applicable to you. We reserve the right to post any revisions we make to our Privacy Policy on this page and such revised policy becomes effective as at the time it is posted. We will notify you when any changes to our privacy policy have been made. We also encourage you to check this page from time to time for updates to this policy.

Whenever there is an objection to any of the changes to this Privacy Policy, kindly relate same to us for further directives.

Contact Us: Need more details or help with using Lifestalia services? Kindly send your inquiries to help@lifestalia.com.